Whenever I try watching big brother on catch up the window pops up with the media player, nthe adverts play through and then when they have finished it just goes to a screen saying 'sitting comfortably, try our free clips .....' The video never ends up comning on . Why is this??

Please follow the below instructions.

To fix:

1. Go to the DRM Diagnostics page using Internet Explorer. This will help us diagnose your problem.
Check if any errors are reported on this page.


2. If no errors are reported then contact us with the diagnostic output from Step 1 and a description of your problem. You will need to copy the diagnostic output into the Additional Information box on the . Contact Us form

3. If errors are reported, please try the steps listed in the Resolution section.

4. If this does not solve your problem, please contact us with the diagnostic output from Step 1 and description of your problem. You will need to copy the diagnostic output into the Additional Information box on the Contact Us form