I applied for one of these years ago to pay for a particular item. The balance is now zero, I don't use the card so decided to close the account.

After 20 minutes of searching on their website I found no link on how to do this and there is no link to all the terms and conditions.

In the end I had to e-mail them asking how to do it.

I received a response which was trying to put me off closing it and it appears closing an account is made very difficult.

It hardly encourages people to close accounts when it is made so hard to do!

I have had numerous problems using the website and more often than not end up phoning EGG up and spending 20 mins or so being transfered from one dept to another

I have an egg card that I havent used for three years or so, I get a mailshot monthly offering a balance transfer, however, the offer is only for new card accounts. They also want me to do all my banking with them, my bank on their website! Nutters!

ive recently got an egg card, have i made a bad decision

I had no problems actually using the online system or website. The fact you can't close the account from the website is what got my back up. I am being responsible by reducing my debt and reducing the temptation to increase it but companies like Egg stand in the way of customers actually achieving this easily.

I don't know if this helps any but I never used the Egg card I had and when they sent me my last piece of mail (think it was my new card actually) I cut it up and posted it back to their head office asking them to close the account as I had no requirement for it. They have since emailed me to confirm that this will be done and that is the last I heard. I tend to think putting it in writing get the right response.

Update: I had the e-mail to say it would be closed, then on Friday night a call from Egg which ended up being 20 minutes of why I shouldn't close the account. It was leading to questions about my financial situation and in the end I almost lost my rag and demanded the account be closed forthwith, I think the message sank in! Even after they agreed to do it they tried to offer me some other service which involved borrowing money.

I have to say that I don't agree. I'm a bit of a rate tart and open and close accounts with lots of CC companies. I have found Egg one of the best. Can I suggest that when you phone them, but not at busy times - try after 8pm on an evening. Their call centre staff are among the best I've spoken too and I can tell you I have had numnerous horror stories with other card suppliers and thir call centres. Speak as you find I guess
Regards
B of a T