I am trying without success to use 4oD and am at the point of giving it up as a bad joke. I have installed 4oD clean and get the DRM pop problem box. I click on the install upgrade button, upgrade wont install and screen freezes. Any helpful suggestions please. System info: Windows XP2 SP2. IE7. Media Player 11 XP version and not BETA. No previous version installed. 4oD was clean installed. Firewall disabled at installation and throughout setup.
I would suggest looking for your DRM folder ...it used to be saved in my music BUT i do not see mine here .... possible C;documents and settings/user name/ I would also suggest googling
But I would suggest that you have damaged you license due to the installation's ... is it bought shows your trying to view?
uhm can't edit my own posts????????? c'mon ch$ forums mods /finger out!
[quote"4OD support"]Why did I get an 'Error 500' or 'DRM License Acquisition' error?
Users can run into problems with license acquisition for several different reasons. We have outlined the most common problems below along with suggested steps for you to take:
A. Internet Congestion: Unavoidable variations in Internet traffic between your location and our servers, or unexpectedly heavy use of our servers, can cause your computer to give up trying to get a DRM license before our server is able to deliver one. This is often the case when you've recently been able to view our DRM-protected content on the same computer, but then it stops working later. The best solution in this case is to wait and try to access our content again later when Internet traffic has died down.
B. Slow Internet Connectivity: The minimum Internet connection speed to use our service reliably is TBD kbps. Slower connections can cause your computer to give up trying to get a DRM license before our server is able to deliver one to your computer.
C. AOL: In order to successfully view our content, AOL users should not use AOL's integrated web browser which is a non-standard version of Internet Explorer. Instead, please minimise the AOL program and launch the stand-alone version of Internet Explorer which is located on your desktop or under the 'Start' button.
D. Pop-Up Blockers: We highly recommend temporarily disabling or permanently allowing pop-ups from this site, as these pop-up blockers can interfere with the delivery of DRM licenses, playing content and the overall user experience.
E. Cookies, Temporary Internet Files and Privacy Settings: It's possible that the cookie management on your computer or some of the temporary files is causing a conflict with Windows Media Player and its DRM licenses. To clear your cookies and temporary files, please follow the steps given in the 'Why am I being asked to login over and over again or to buy the same package when I already bought it?' section above.
F. Firewalls and Proxy Servers: Firewalls and proxy servers have been known to impede the DRM license delivery process. If you have a firewall running (Zone Alarm, Black Ice, Windows XP firewall, etc.) we suggest that you completely disable it while accessing our content. If you are connecting from an office or other location with a system administrator, you should contact that person for information about disabling these security measures.
If you are running the Windows XP SP2 Firewall, you can disable it by:
- Clicking on Start > All Programs > Accessories > System Tools > Security Center - Select 'Off' to temporarily disable the firewall.[/quote]
