Hi all,

I'm trying to get this service working but... every time I start up my computer, I receive the following message:

quote:

KServiceWindow: KService - Application Error

0x0042a863 referenced memory at 0x00040016. The memory could not be read.

Anyone got any ideas? I've reinstalled it and repaired it... nothing in the FAQ either.

Thanks in advance anyone - I look forward to using it! (I missed the 2nd episode of Ugly Betty!)

--D

I had a problem with Kservice with another on demand service.

Are you sure you did succesfully uninstall Kservice?

When I had to do it I had to wait for a software application to do it as the uninstall, even though it appeared successful was not. The application was called Kclean. Im not sure if I am allowed to post the site I got it from but if you can give me your e-mail address I can go into more detail.

Thanks - I tried that, but to the same problem (I found KClean on the BBC website after a quick google!)

Should also say, I've not heard anything from the 4od support - despite their 24 hour promise. How dischuffling!

Thanks for your advice though - any more advice appreciated!

--D

I got this within 10 minutes after submitting the problem (as you did)

Thank you for your email regarding 4oD.

Please remove and re-install 4oD to see if a clean installation will resolve this issue.

If this is unsuccessful, please attach the following log files to your response so that I may further investigate:

C:\Documents and settings\All Users\Application Data\Kontiki\Error.log, Error2.log, etc

These files may be stored in a hidden folder and so it may be nevessary to go to start, my computer, c:\, documents and settings, tools, folder options, view, show hidden files and folders, apply before continuing to the error log folder.

If you require further information, feel free to email me back or visit http://help.channel4.com/4oD/

Regards,
Patrick Collins
Channel 4 Customer Support


Hope this helps...I am about to do it and see if it works..
Good luck

It's recommended that you don't use KClean to remove 4oD and its shared components.

When you uninstall 4oD it will uninstall the Kontiki 4oD profile. If that's the only Kontiki profile on your PC, Kontiki will be completely removed.

However, if you have more than one Kontiki based application when you uninstall 4oD, it will only remove the 4oD profile. Any other profiles (and hence Kontiki) will remain on your computer.