Continue with the instalation. The 1904 error related to Flash. Once complete, click on the icon on your desktop. If you can navigate the 4oD home page and view content the 1904 error can safely be ignored. There are instructions on installing Flash in our Help pages
If you experience a problem when clicking on the 4oD icon, Please attempt the steps below (it is most likely that carrying out step 1 will resolve your issue)
1. Please ensure that KService.exe (Delivery Service Manager) and KHost.exe are added as exceptions to your antivirus, spyware and firewall software and allowed full access to the internet.
Sometimes security software mistakenly blocks KService.exe (Delivery Service Manager) and KHost.exe but they 100% safe services that are essential to 4oD.
For a step by step guide about configuring your security software please see our help pages:
http://help.channel4.com/4oD/Use the search facility to find a advice about how to configure the security software you use such as Norton, McAfee etc.
KService.exe and KHost.exe are stored here: C:\Program Files\Kontiki
Please test 4oD using free content.
If this doesn't resolve the problem please send us a screenshot of your security software. We need the section that shows khost and kservice shown as safe or allowed. This can be obtained by pressing the 'Prt Scr SysRq" button (placed on the right side of the top row of buttons on your key board). Next open a Word document and choose Paste from the Edit menu. Save the document as 'security screenshot' and send it to us as an attachment.
If you still experience difficulties follow the instructions below.
2. Check if KService has been registered as a Windows service.
a. In Windows XP:
- Click 'Start' then 'Run'.
- Type services.msc and press enter/return.
b. In Windows Vista:
- Open the search box on the start menu type services.msc and press enter/return.
- Follow and UAC prompts.
3. On the list of services look for 'KService'.
a. If it is present and does not have a status of 'Started' the right-click on it and select Start. Attempt to start 4oD.
b. If it is not present continue with step 4 below.
4. Open a command prompt with administrator privileges:
a. In Windows XP:
- Ensure you are logged in as an Administrator.
- Click 'Start' the 'Run'.
- Type cmd and press enter/return.
b. In Windows Vista:
- Open the search box on the start menu and type cmd.
- Right-click on the cmd program that is shown.
- Select 'Run as Administrator' and follow the UAC prompts.
5. Highlight all of the line below, right click on it and choose Copy.
"C:\Program Files\Kontiki\KService.exe" -service
6. Right click in the black Command Prompt Window and choose Paste, then hit the Enter/Return button
7. Highlight all of the line below, right click on it and choose Copy.
net start kservice
8. Right click in the black Command Prompt Window and choose Paste, then hit the Enter/Return button
9. The above command will return "The KService was started successfully"
