This 4OD is driving me crazy - apart from being slow and always requesting a security upgrade, the end result is always the same.

Can anyone tell me how to resolve the error message ?

I've done a lot of searches but have not found any references to this message.

I'm running XP, with IE7.

Any suggestions would be greatly appreciated.

Thanks.

Dave.

Hi Davemdavem

Please attempt the steps below:

1. Open Internet Explorer and go to [URL=http://go.microsoft.com/fwlink/?LinkId=34506 ]http://go.microsoft.com/fwlink/?LinkId=34506 [/URL]

2. Click the Upgrade button (if the button is greyed out then proceed to step 4)

Once the process has completed the text on the page should change to: Progress Status: The security components have been upgraded successfully. To play protected files, restart your digital media player. If you cannot play protected files after restarting your digital media player, restart your computer.

3. Try to download something free from 4oD

4. If you still experience problems it may be necessary for you to re-install Windows Media Player or upgrade to version 11.

a) First remove Windows Media Player using the Add & Remove programs utility in your Control Panel
(Proceed to the next step if Windows Media Player does not appear here)

b) Download the latest version of Windows Media Player from Microsoft website using Internet Explorer:
www.microsoft.com/windows/windowsmedia/player/11/default.aspx

c) Run the Windows Media Player setup file to install it.

5. Finally download the latest setup file from
http://www.channel4.com/4od/installer/channel4_on_demand.exe then run it and choose Repair.

Restart your computer and launch 4oD again. Please first test with free content.

Please Contact Us if you still experience a problem.

Hi.

Just one query.

Where are the licenses held ? It seems there is one version in 'allusers' account and one in 'dave' my account.

I've renamed the one in 'dave' account but cannot do so to the 'allusers' account has it is either protected or in use, which as far as I can tell it isn't.

I've backed up my licenses, i've done the security upgrade, i've restored the licenses, i've 'repaired' 4OD.

WMP plays protected content ok, but I still get the same error message about program has no drm license.

Just curious, but when i backed up my licenses and then went to the microsoft site to the do the security upgrade, virtually the 1st thing 4OD does is a security upgrade ! very strange.