My first post!
Going back to the original point, it is lax of the agent certainly not to call you, and they perhaps missed an oppurtunity by not doing so, but to make a small point they were in fact only doing their job.
The Estate Agency Act stipulates that all offers should be submitted in writing, and whilst it is perhaps bad customer service, estate agency is certainly not the only industry that offers that!
Also, everyone is slating Immy for the 'buyers and sellers are bad' outlook. I have to say I tend to side with him.
People believe what they want to. When it comes to selling vendors remember the articles that say the market isn't all bad, and are shocked when we tell them their price is the same as what they paid for it 2 years ago, yet buyers are of the attitude that the sky is falling in and prices will drop to rock bottom. And everyone thinks that estate agents are evil for either extorting the buyer or fleecing the vendor.
Not all estate agents are bad, and it would certainly pay some people to listen to our informed advice.
"A casual stroll through the lunatic asylum shows that faith does not prove anything"