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Four Silver Stars
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Hi folks. Coming home from an extended holiday, my daughter found ominous cracks in her flats walls.)Three flats in Vic house. The insurance company was notified, and after 2 weeks sent a structural surveyor. Its now well over 2 weeks since he came, and still no report. Enquiries get a response of 'its not completed yet' .
Does this sound par for the course ? The insurance company either will or wont pay, so I dont know why they would procrastinate ? Genuine delay or am I overlooking something I should be picking up on ?
 
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Four Silver Stars
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I find most large companies slow in responding and you may need to prod them. Depending on the cracks and cause, the engineer may recommend further investigations such as trial pits to check the depth of foundations and subsoil conditions and a drains test. Some opt for monitoring the cracks over a period to see whether they are still moving.
 
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Thanks Rising Damp. I suppose she'll have to be patient then . Just hope they dont drag it out too long, its unsettling for her and her partner because theres always that horror that somehow itll be a case where the insurance co. find a way of wriggling out of their obligations.
 
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Four Silver Stars
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You could right; certainly insurance companies will sometimes try to avoid paying out for underpinning if it is subsidence. Have there been any excavations for foundations or other nearby or has the ground been subject to excessive vibration?
 
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Well, not that she knows about because of being away for a while. Fingers crossed everything turns out ok. Think shes going to push a bit from next week, for some info.
 
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Expecting the report tomorrow . It apparently says minor subsidence not requiring underpinning . The drain exploration has been done and came out as no problem .
If the damage is not too serious,what happens if the flat owners decide not to claim and pay for repairs themselves. Who pays for the structural and drain surveys commissioned by the insurance company? Did ringing the insurance company to tell them what had happened constitute/start a claim process?

Second question, if the only action is monitoring the cracks then presumably that means they cant cosmetically repair the damage.They have to live with the cracks for a few years? Who pays for the surveys in that instance - when you dont know if youre going to make a claim til the results of the monitoring?

I know we should wait until we actually have the report in front of us, Im just trying to get my head around as much as poss to deal with various scenarios incase we have to make quick decisions with the other 2 flat owners.

Anyone know if its common for insurance companies to have a 'pet' structural engineer who underestimate the repair needs so that the client decides to go ahead and not claim?

The property had minor subsidence around 10 years ago which was also dealt with without underpinning .
 
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Four Silver Stars
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quote:
Originally posted by Cypriana:
Expecting the report tomorrow . It apparently says minor subsidence not requiring underpinning . The drain exploration has been done and came out as no problem .
If the damage is not too serious,what happens if the flat owners decide not to claim and pay for repairs themselves. Who pays for the structural and drain surveys commissioned by the insurance company? Did ringing the insurance company to tell them what had happened constitute/start a claim process?

Second question, if the only action is monitoring the cracks then presumably that means they cant cosmetically repair the damage.They have to live with the cracks for a few years? Who pays for the surveys in that instance - when you dont know if youre going to make a claim til the results of the monitoring?

I know we should wait until we actually have the report in front of us, Im just trying to get my head around as much as poss to deal with various scenarios incase we have to make quick decisions with the other 2 flat owners.

Anyone know if its common for insurance companies to have a 'pet' structural engineer who underestimate the repair needs so that the client decides to go ahead and not claim?

The property had minor subsidence around 10 years ago which was also dealt with without underpinning .

I would be a bit worried if this has happened before and it is still moving. The insurance company should be doing the monitoring through theri surveyors, but I would clarify their level of liablity under the policy. Subsidence is normally subject to an excess anyway so the policholders will be liable for costs up to the level of that excess. if after monitoring the building is found to be moving they should take more decisive action to stop movement but they normally try to avoid the costs of underpinning.
I would read the terms of the policy to see where you stand.
 
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Four Silver Stars
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quote:
Originally posted by Cypriana:
Expecting the report tomorrow . It apparently says minor subsidence not requiring underpinning . The drain exploration has been done and came out as no problem .
If the damage is not too serious,what happens if the flat owners decide not to claim and pay for repairs themselves. Who pays for the structural and drain surveys commissioned by the insurance company? Did ringing the insurance company to tell them what had happened constitute/start a claim process?

Second question, if the only action is monitoring the cracks then presumably that means they cant cosmetically repair the damage.They have to live with the cracks for a few years? Who pays for the surveys in that instance - when you dont know if youre going to make a claim til the results of the monitoring?

I know we should wait until we actually have the report in front of us, Im just trying to get my head around as much as poss to deal with various scenarios incase we have to make quick decisions with the other 2 flat owners.

Anyone know if its common for insurance companies to have a 'pet' structural engineer who underestimate the repair needs so that the client decides to go ahead and not claim?

The property had minor subsidence around 10 years ago which was also dealt with without underpinning .
 
Posts: 320Reply With QuoteEdit or Delete MessageReport This Post
Four Silver Stars
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quote:
Originally posted by Rising Damp:
quote:
Originally posted by Cypriana:
Expecting the report tomorrow . It apparently says minor subsidence not requiring underpinning . The drain exploration has been done and came out as no problem .
If the damage is not too serious,what happens if the flat owners decide not to claim and pay for repairs themselves. Who pays for the structural and drain surveys commissioned by the insurance company? Did ringing the insurance company to tell them what had happened constitute/start a claim process?

Second question, if the only action is monitoring the cracks then presumably that means they cant cosmetically repair the damage.They have to live with the cracks for a few years? Who pays for the surveys in that instance - when you dont know if youre going to make a claim til the results of the monitoring?

I know we should wait until we actually have the report in front of us, Im just trying to get my head around as much as poss to deal with various scenarios incase we have to make quick decisions with the other 2 flat owners.

Anyone know if its common for insurance companies to have a 'pet' structural engineer who underestimate the repair needs so that the client decides to go ahead and not claim?

The property had minor subsidence around 10 years ago which was also dealt with without underpinning .

I would be a bit worried if this has happened before and it is still moving. The insurance company should be doing the monitoring through theri surveyors, but I would clarify their level of liablity under the policy. Subsidence is normally subject to an excess anyway so the policholders will be liable for costs up to the level of that excess. if after monitoring the building is found to be moving they should take more decisive action to stop movement but they normally try to avoid the costs of underpinning.
I would read the terms of the policy to see where you stand.


Yes , we are worried. Daughter hasnt seen the rport herself yet, its gone to the flatowner who acts as chair for the flats company. However, he did say that the overall impression he got was that it said the whole thing was VERY minor in the subsidence range of things. What was funny , was that he said that the surveyor had found that ONLY the top flat was affected , and when he(owner) queried that as strange, he was told it was common, and that it was because the top flat was furthest away from the fulcrum of the movement . I understand that if youre swinging something around, the bit furthest away from your hand moves the most, but does it sound possible for buildings?
 
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