A while ago- last month I think- I posted a thread asking whether Sharps bedrooms were any good. I can't find the thread, but the reactions were pretty mixed, mostly bad.

Well, I've had my wardrobes and dressing table fitted and they look fantastic, and I am very pleased. However, never again will I be using Sharps.

Their customer service was no less than appalling. For me to go into everything would be too long. In short, the whole company is against each other: the designers hate the surveyors, who hate the fitters, who hate everyone in the company who all hate the customer services department girls. Oh, and the delivery people hate the surveyors too. The fitter did nothing but complain from the moment he walked into MY home to the moment he left. What the designer had designed didn't actually fit, so they had to get a surpervisor down to take back shoe racks and drawers and give me an discount (for the items only not for goodwill). As I live in a block of flats and rubbish can't be left outside, the fitter was asked by his supervisor to take the rubbish back to his place in his van to be collected by their rubbish collector (to which the fitter said "i'll do it for an extra £40"- from the company not me). But what did he do? He dumped the rubbish in my communal bin area and left. I got a knock on the door saying the bin men would not take the large planks of wood, and I had to phone Sharps up and they organised for the fitter to go and actually DO what he was paid for.

There's so much more, but I don't want to relive the thing. I will never use them again, but the good thing is, my wardrobes look fantastic. After going to hell and back of course

What a horrible story, but I'm glad the finished result is good, you deserve it! I would not have used Sharps because of previous stories I'd heard, and you have reinforced my opinion .

I got a joiner to make our fitted wardrobes. He got all the materials, cut everything to size onsite (outside in an alleyway) and took all his rubbish with him. He only took two days, and did a great job. And the good thing about using him was that unlike a large company like Sharps, he didn't have anyone to complain about because he "was" the whole job!

that's sounds great! yes, it must be better when they're one person- no-one else to blame! you should've heard all of them blaming someone else- it was unbelievable. they called me up afterwards and said "Hello, we understand you've had your wardrobes fitted. Ae you happy with the result?" and I told them. I was on the phone for ages, listing everything! and do you know what her response was? "I am so sorry. I've noted your comments, and should you wish in the future to use us again, we would take everything you've been through in account when calculating a price for your new furniture"

um, i almost screamed, but all i managed to calmly reply was, "do you actually think from what i've just told you that i'm ever going to order from you again?" some people?!!