What an utter waste of advertising by Film Four to drum up some new customers when Sky's wonderful new system meant that anyone on one of the new mix packages just got to see a blank screen.
OK so problems happen, but wouldn't have been a good idea for the people staffing the Film Four helpline to have be told what the problem was so they didn't just keep passing customers through to Sky 'customer service' (SIC).
I called the Film Four helpline when I kept getting the 'Subscribe to Film Four to watch this channel message' but they claimed no knowledge of any problems, transferred me to Sky who also didn't know what the problem was, but assured me it must be with Film Four. Back to Film Four, who again didn't know of a problem so transferred back through to Sky. You see the pattern emerging. This was repeated ad nauseum over the weekend. The only upside was that it was Film Four who were paying for all the phone calls via their 0800 number (and I was certainly glad for that given that Sky took over two hours to answer one of the calls).
Frankly they whole experience left me glad that I don't subscribe to Film Four.
