I recently contacted a major telecoms company (who I wont name but lets just call them BT) I phoned their business hotline and the first question I was asked was - "what is your number?". Theres me thinking everyone had caller ID on their phones these days!
I was then told that they didnt recognise my number, please hold. After a few minutes the person came back to say that they had just realised I was in Northern Ireland and that was dealt with by a different team. If I held on they could put me through!!!!
Modern technology or what?
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